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New
Ways of Working Can Drive Growth and Reduce Costs
A new standard for business is emerging being defined by
emerging technologies and the demands of a new generation of
customers the mobile worker. While some organizations view
this trend as a challenge, thers have found ways to turn
worker mobility into an opportunity that not only drives
growth but increases their competitive advantage.
Mobility for Any Environment
In todays economic climate, businesses rely more and more
on their sales teams, executives, consultants and other
workers to be on the job, while on the go. While employee
mobility requirements can differ by their area of business
and role within the organization, with the growing number of
mobile devices available to employees, it can be difficult
for enterprises to accommodate the possible combinations of
devices and requirements. And the increasing use of cell
phones and mobile devices can drive up monthly usage costs.
Enterprises want to make employees more effective, but at
the same time, need to balance functionality and
productivity with the associated costs.
How Avaya one-X Mobile Can Benefit Your Enterprise
Avaya one-X Mobile enables enterprises to increase employee
productivity and responsiveness outside the office while
helping to reduce mobile expenses:
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By extending business communications applications to mobile
devices, employees can be more accessible and productive
while on the move.
By integrating these the powerful telephony capabilities,
once only available when in the office, users also have the
ubiquity and portability of the mobile device.
By offering one number inbound and outbound calling, visual
voicemail, corporate directory lookup, enterprise call log,
user controlled call routing, and more with device security,
web-based clients and a broad range of supported mobile
devices. |
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Workers, sales and executives no longer need to provide
multiple reach numbers, making them easier to contact. The
additional benefits? Increased employee productivity and
customer satisfaction.
Benefits for Mobile Employees
Improved Availability Through One Business Number Access |
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Calls to the deskphone simultaneously ring up to four other
devices, reducing the chance of missing important calls.
Seamlessly transfer calls between mobile and deskphone
Calls made from a mobile device can show the desk phone
caller ID, for true one-number portability. |
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Enhanced
Convenience with Dual Mode Capability
Avaya offers Dual Mode capability though integration with
DiVitas, an Avaya DevConnect partner. For enterprises that
want to leverage both Wi-Fi and cellular networks with a
single device, Dual Mode allows the user to talk via the
cellular network or via a secure Wi-Fi connection, with
two-way seamless handover.
For example, while on campus, users can dial out via their
existing Wi-Fi network, a free call, and the software client
will seamlessly transfer the call to the cellular network as
the user leaves campus.
Productivity-increasing Unified Communications Features on a
mobile device |
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Manage only one business number and voice mailbox
Easy to use graphical interface with large color screens for
quick access to desk phone features
Advanced capabilities, such as visual voice voicemail,
enterprise directory and user controlled call routing |
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Better Work/Life Balance |
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Separate business and personal phone management profiles
Employee can turn on/off business profile as needed
VIP Lists allows only key callers to get through to ensure
minimal interruptions during off hours or during critical
meetings |
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Benefits for IT Managers
Integrating Mobile Devices into Business Operations |
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Mobile devices can be integrated with business call
recording and call tracking features
Access to call coverage capabilities
Supported devices offer advanced applications for the power
mobile user |
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Centralized Intelligence and Control |
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Business number is owned and retained by enterprise
Enable business to be conducted outside of the office for
improved business continuity |
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Cost Reduction |
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Enterprise contracts with service providers can reduce
service and equipment costs
Helps minimize international calling expenses by routing
international calls over the enterprise network
Reduce mobile device minutes through use of existing data
plan with features such as local voice mail access and use
of available land lines.
Support for broad number of mobile devices allows for use of
existing mobile deployments |
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Features
An intuitive graphical user interface delivers quick access
to Unified Communications functionality. The clients support
major mobile operating systems (iPhone, Java, Palm, RIM,
Symbian, and Windows Mobile 5/6) and devices ranging from
high end smart phones such as the Apple iPhone to lower end
feature phones. This solution is compatible with most
enterprise mobility environments, independent of the devices
deployed or wireless networks used.
Initiating/Receiving Calls |
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Single Number Access Inbound
Incoming calls to the deskphone, ring both the desk and up
to five other devices. Eliminates the need to give multiple
reach numbers.
Single Number Access Outbound
Because users dial through the PBX, they can leverage the
existing corporate infrastructure, offering significant
savings on international calls.
Easy Mobile Switcher
Seamlessly move calls between the office and mobile device
without interruption regardless of device used to dial or
receive the call.
One device for personal and business
Users can control whether outgoing calls are dialed direct,
for personal calls, or via the PBX, for business calls.
Dial by Extension
Users can place calls using the internal extension dialing
plans as they would in the office
Call Routing
Users can route incoming office calls to any device based on
schedule, location or on an ad hoc basis using a quick entry
feature.
VIP Lists
VIP lists manage incoming calls. Any calls not on the VIP
Lists can be sent directly to voice mail to minimize
interruptions. Voice Mail
Single Voice Mail
If a business call is not answered from the mobile device,
the call is sent back to the corporate voicemail system
ensuring there is only one voice mail box for mobile
workers.
Visual Voicemail
Corporate voicemail is visual, leveraging Modular Messaging,
so users can prioritize messages and get to the critical
ones first. Stored locally, there is no dialing into
voicemail, saving minutes and time. |
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Other Applications |
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Corporate Directory Integration
Easy access to corporate contacts through the search
function callers in the directory will show the contact name
instead of the number. |
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