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In outbound centres, representatives from the company
initiate the call to its clients or contacts.
Outbound contact centres are, most often, very telephone
centric because of tradition and perception. It is not
unusual for a company’s representatives to call a customer
on the phone, but it is more unusual for them to send an
email to a customer.
If companies send out emails to customers, it is often done
through some mass mailing effort, not as one-on-one contact.
Perception enters into the picture because people are very
quick to categorize unexpected email as ‘blanket spam’, but
less likely to be upset by an unexpected phone call.
Personalisation of that contact with the organisations
client is imperative.
By utilising best of bread technology in today’s market
CommsXchange are able to deploy a host of solutions to
accommodate our client’s requirements.
To
speak to one of our call recording experts please contact
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